Check-in: by appointment only, from 11:00 am to 7:00 pm (we are not always present on site, please communicate your arrival time at least 3 days before arrival date in order to arrange your check-in, thank you). Arrivals at different times can be agreed upon during the time of reservation, subject to availability (at an additional cost; late check-in is not possible after 11 pm. For late unplanned or unannounced arrivals, check-in will be done the next morning and overnight stay will be charged.
Check- out: before 10:00 am. Depending on the availability of the room you can make a "late check-out" no later than 4 pm for an extra charge of € 39,00. It is possible to leave luggage at the deposit free of charge until the moment of departure.
Payment required upon reservation: 40% of the total amount (minimum 1 night ) or a credit card number to guarantee the reservation ( please note: we will do a pre-authorization and verification of validity). For 1 night stay, special price, offers & last minute always apply the "non-refundable payment” and debit the whole amount at the moment of reservation.
Early departure: In case of early departure during the stay will be charged the full amount of the reservation.
Balance: on arrival in cash or by debit/credit card Visa or Mastercard, or with Pay Pal.
Minimum stay: 2 nights (3 nights for Easter and Christmas holidays, holidays & special periods) . One night stay is possible only for last minute & last second reservation.
Children: free up to 3 years of age in the baby bed, from 3 years to 12 years are charged € 20-35/day depending on the period (in the room with parents in baby bed or single bed where possible).
Pets: Allowed free of charge (except in special cases) on request, only if sociable and well behaved. Pet owners are fully responsible for any damage caused to things and/or people done by his or her cat or dog.
Keys: A set of keys will be provided at check -in for the free return 24 h 24 (to be returned at check -out). Guests are responsible for guarding the keys. In case of loss or theft will be charged to the guest expenses related lock replacement.
Cancellation: For bookings with standard rate until 14 days before the date of arrival in case of cancellation there is no penalty and the deposit will be returned (minus bank charges); for periods of less than 2 weeks and up to 4 days prior to the date of arrival, the deposit will not be refunded. For cancellations received after this deadline or in case of no-show, the customer must pay the full amount of the booked stay (within 3 days from the date of arrival). Bookings with special rate, special offers, Last minute or stays of 1 night are “not refundable” and the full amount will be charged at the time of booking.
Rooms: If the booking Guests have expressed the desire to have a specific room, you will be made to accommodate the request. It may happen that, for logistic reasons, it is necessary to assign a different room of the same level, do an upgrade during the stay or make a room change, without this giving right to reimbursement. Daily housekeeping service is from 9:30 h to 11:30 a.m. If the room is not free during these hours, cleaning will take place the next day.
Please note: the customer booking at our hotel claims to have read, understood and agree unreservedly with this Policy.